General

The currency available to you will depend on your jurisdiction. In some countries, more than one currency may be available.

To view the currencies available for your account, select your country during the registration process and choose your preferred option from the Currency dropdown menu.

From your profile, you can only change your PIN. To update any other account details, please contact our Customer Support team for assistance.

You can find the link to our general Terms & Conditions by scrolling to the bottom of the Home Page.

You can find the link to our Privacy Notice by scrolling to the bottom of the Home Page.

To join us, simply go to the registration section and follow the steps displayed on your screen.

You will need to:

• Choose a unique username and password.
• Enter your personal details.
• Accept our Terms & Conditions and Privacy Notice.

Note: Please make sure you have not previously registered an account. If you are unsure, please contact Customer Support for assistance.

In order to close your account, please contact Customer Support via Live Chat or email, and our team will assist you with the account closure process.

You can also visit our Responsible Gaming section for more information about account closure and self-exclusion options.

You can make a formal complaint by sending an email to Customer Support. Your complaint will be reviewed by the appropriate department.

More information about our Complaints Resolution Procedure can be found in our Terms & Conditions.

Please contact Customer Support for assistance.

Here are a few things you can try:

• Double-check that your username and password are entered correctly. Please note that passwords are case-sensitive, so make sure Caps Lock is turned off.
• If you have recently changed your password, try clearing your browser's cache and cookies before logging in again.
• Try using a different web browser or device to see if the issue persists.

If you are still unable to log in to your account, please contact Customer Support and provide a screenshot of the error message you received for further assistance.

On the login page, click the "Forgot your password?" link.

Enter the email address associated with your account, and we'll send you a password reset link automatically.

If you do not receive the email, please check your spam or junk folder. If you still need assistance, contact our Customer Support team.

Each player is permitted to create only one account.

Any additional or linked accounts will be considered duplicate accounts and may be closed in accordance with our Terms & Conditions.

You may not be able to create an account if:

• Your country or region is listed as a restricted jurisdiction. A full list of restricted jurisdictions can be found in our General Terms & Conditions.
• You have previously registered an account.
• You are under 18 years of age.

If you are unsure whether you already have an existing account, please contact our Customer Support team for assistance. You can reach us via Live Chat or email at [email protected].